FAQ's
GENERAL
Where are you located?
Our store is located at #708 - 2071 Kingsway Ave. in Port Coquitlam, British Columbia, Canada.
GENERAL
Where are you located?
Our store is located at #708 - 2071 Kingsway Ave. in Port Coquitlam, British Columbia, Canada.
When are you open?
We are open Monday - Friday 930 AM- 5.00 PM Pacific time (GMT 3). on Saturdays we are open from 10:00 AM - 4:00 PM. We are
closed Sundays and on statutory holidays.
Where do you ship to?
We ship worldwide.
How can I track the status of my order?
A tracking number will be provided if the shipping method has this option.
What if I want to order something that is not in stock? How long will it take to get in?
This will depend on the item and can range from 3-8 weeks, some specialty items can take longer than 8 weeks and we will contact you ifthis is the case.
How long do I have to return or exchange a product?
Tartantown Ltd. offers a full money-back guarantee on most items if returned within 30 days of the purchase
HIGHLAND DANCE
Are your dancer's outfits made to the regulations of the Royal Scottish Official Board of Highland Dancing?
Yes, absolutely.
Can I order a made-to-measure dancer's kilt? How long will this take to make?
Yes! Allour kits are made-to-measure in Scotland and usualy shipped to the customer in 6- weeks depending upon the avallability ofthe tartan.
How do I take measurements for a jacket?
Never measure snug and always allow a bit of ease ("two fingers in the tape measure") Please advise if you wish to allow additionalease/growing room CS", I"etc.) or whether it should be made to your exact measurements. A measurement form is available and shouldbe completed for all custom orders.
How do I take measurements for dance shoes?
We do not recommend sending tracings of feet vie fax as the size of the image can often alter in transmision. Please use thespecifications tab under dance shoes as a guide. You can also forward length of foot and desired fit to us which can help in the selectionof the proper size.
HIGHLAND DRESS
I want to buy a kilt, what tartans and weights can I choose from? How long will it take to make?Hundreds of tartans are avalable. We recommend that a man's kilt be not less than 13 oz. worsted wool The greater number of tartans areavailable in 16 oz. heavy worsted. Average time for kilts is 6-8 weeks.
I want to purchase a full outfit. What do I need to buy?
A full highland outfit consists of the following: Ghilie brogues (shoes), hose,.flashes, a kilt, sporran, belt, vest or jacket (or both), and tie.There are also various accessories that can be added to make your highland dres outft unique We sell all of these tems separatey or as acomplete package in our Highland Dress category.